Frequently Asked Questions
Our return policy at TFC shop is very simple: If the products you purchased don't fit or you aren't happy with the products you can return them for a full product refund (purchaser is responsible for all shipping costs), as long as we can re-sell the product as new. That means no dirt, no smell and no signs of outdoor wear and tear. If you wouldn't be happy receiving the product as new, it makes it very hard for us to accept it as a return although our priority is to make sure everyone is happy with their purchase and we deal with each case individually.
We recommend wearing your new shoes indoors around the house to make sure they fit and you enjoy the feel before wearing them outside.
We set a timeline of 60 days from purchase date to at least contact us and explain that you wish to return items purchased. After 60 days has passed we will accept returns but for store credit rather than refund to your method of payment. Returns will not be accepted 90 days beyond the date of purchase.
Any returns that cross the Canadian boarder must have proper documentation stating that "the package is a return of goods to Canada". Otherwise we are subject to a import tariff and or brokerage fee to receive them back. In this case any fees will be deducted from the refund of the original purchase.
For any product you want to return, simply ship it back to us at:
3771 Unit #4 Spratt Road, Gloucester, Ontario, Canada
Postal Code: K1V 2P3
Orders ship out on every Tuesday, Thursday and Friday (cutoff is 12 noon on the previous day for your order to be shipped on the next ship out day). After initially aiming to ship out every order next business day, until our team grows or we reach a volume that warrants using a third party fulfillment company, we require more time to process, pack and ship out orders.
Shipping time estimates for each service are provided by the postal service we use (Canada Post) and are noted on your shipping confirmation email. These estimates are subject to delays based on factors over which we have no control including but not limited to: flight delays for international shipments, customs clearance and local postal service turnover. Depending on the destination country these extra factors can sometimes add 1-2 weeks to shipments and we appreciate your patience until your order arrives.
Once orders are handed off to the postal office they are no longer in our control although we do our best to make sure all issues are resolved and customers are happy. With so many packages being sent around the world lost packages and delays are bound to happen.
The most common cause for orders not arriving or being delayed is an error in the address. If your package is taking longer than expected please verify that you entered the correct shipping address first. If an error was made the package should be returned to us at which point we will refund you the product value.
If your package has been delayed and the address is correct please contact us and someone from the team will get back to you within 3 business days with an update.
As a Canadian company, all of our prices are charged in CAD at checkout. We use a currency converter app that lets you visualize what the prices will convert to in your selected currency but will revert back to CAD at checkout which can sometimes create some confusion.